RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To initiate a return, you can contact us at Hello@thequickcatch.com Please note that returns should be sent to the following address: 1490 Ch. de Chambly, Longueuil, QC J4J 1W5.

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at the email address provided.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and make it right.

Exceptions / Non-returnable items

Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or customized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-day cooling-off period in the European Union

Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund has been approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember that the processing and posting of the refund by your bank or credit card company may take some time.

If more than 15 business days have passed since your return was approved, please contact us at Hello@thequickcatch.com